> Provide product information and market trend to customers.
> Coordinate technical services required by customers.
> Ensure completion of customer sales order (e.g. from order processing, ensure timely delivery to correct product usage).
> Feedback on customer satisfaction via weekly field visit report and customer survey.
> Organize educational seminars, technical forums, conferences and roadshows.
> Invite foreign technical experts for seminars and training.
> Promotion campaigns to create customer awareness.
> Participate in exhibitions (e.g. Livestock Asia, Pet World).
> Provide product and technical updates via advertisements, internet and social media, magazines, brochures and newsletters.
> Routine farm visits, flock/herd health monitoring.
> Conduct in-house training.
> Disease monitoring, investigation and control.
> Improve livestock production performance and disease prevention.
> Provide technical solutions and professional recommendations.
> Collaboration with Department Veterinary Services with our accredited veterinarians:
~ National Beta-agonist screening programme
~ GAHP (Good Animal Health Practice)
~ Foot and Mouth Disease Eradication Campaign (Penang)
VACCINATION DEVICE ADVANCEMENT CENTRE (VDAC)
Established on October 2018, the function and responsibilities of VDAC includes;
> Supply of devices and spare parts for hatcheries, farms and feed-mill (vaccine or non-vaccine related)
> Provide routine Service and Maintenance to ensure optimal function of the devices
> Continuous Improvement for customers via training, seminars and knowledge sharing
> Conduct routine Monitoring and Assessment on the hatchery or farm vaccination to ensure effective and efficient delivery of vaccines (audits)
> Constant Research and Development to improve the functionality and durability of the devices